Policy & Procedures


Orders can be cancelled or returned for a refund within 14 days of ordering.


Returning your items

We want you to be delighted with your order from ICE4, however if for any reason you wish to return your item(s), please do so within 14-days of receiving your order for a full refund, exchange, or credit note.

If your order consists of multiple items, the 14-day return period runs from when you receive the last batch of goods.

All items must be returned in their original packaging and in a re-saleable condition.

Goods that are not faulty will be returned at your cost.

To return an item please contact us to obtain a return address.


Damaged or faulty orders

For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.


Receiving your refund

All refunds will be made within 30 days of ICE4 receiving and checking the returned item(s). If the item(s) are deemed damaged and/or unsaleable then the item(s) will be returned and no refund given.


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